Contact

85 Hart Road,
Thundersley,
Essex,
SS7 3PR.

Tel: 01268 757981
Fax: 01268 795605

When We Are Closed

If you need to see a doctor outside surgery hours for a minor problem that cannot wait until the surgery is open, you should contact the Out of Hours Service rather than go to A&E.

The A&E Department is only for Accidents or serious Emergencies and you may have to wait for several hours to be been.

Telephone Out of Hours direct on 111. This number is also posted on both entrances to the surgery.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

you need medical help fast but it’s not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don’t know who to call or you don’t have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Physical Accessibility

The Practice has disabled access and facilities for all patients and will always offer assistance where necessary.

Complaints and Suggestions

We try at all times to provide a service to the highest standard. If you wish to make a comment or complaint this should be made to the Practice Manager initially in writing. You will receive a response within 10 days. Alternatively, you may ask for an appointment with the Practice Manager in order to discuss your concerns. He/she will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.

What we shall do
We shall acknowledge your complaint within 3 working days and aim to have looked into the complaint within 15 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:

– Find out what happened and what went wrong.
– Make it possible for you to discuss the problem with those concerned, if you would like this.
– Make sure you receive an apology, where this is appropriate.
– Identify what we can do to make sure the problem doesn’t happen again.

After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England.

The contact details are as follows:
• **Telephone: 01268 594444**
• E-mail: Mseicb.complaints@nhs.net
• Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG

If you are dissatisfied with the outcome

You have the right to approach the Health Service Ombudsman. The contact details are:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0345 0154033
Website: www.ombudsman.org.uk